How to shield a coin:
1 - At the homescreen, tap ‘Assets’.
2 - Select ‘Shield’ button.
3 - Select the coin you want to shield. If it’s not there, please search and add it to the list.
4 - Copy the one-time shielding address (or just simply scan the QR code), and then send your funds to it.
Please note that this is a one-time address and it will expire in 2 hours. You can only send to the address once, and it must be within the time limit. Do NOT initiate two transactions with the same shielding address.
Problems that can occur while shielding:
1 - Expired transactions - Funds didn't show up
Reason: The sender (i.e: an exchange) takes too long to process your withdrawal, so when your funds are out of the exchange, it already exceeded the time limit. Or, your funds can’t reach to the Incognito network due to network congestion.
Solution:
For ETH/ ERC20 token:
Please reach out to us here with the following information:
i - The transaction hash of the transfer. You can get it from the sender.
ii - A screenshot of the expired deposit. You can get it on the Incognito wallet app with the below steps:
For other tokens:
You only need to tap “Retry” on the deposit request
2 - Sending funds to the same shielding address more than once
Your funds could be lost in this way. If you accidentally send the funds to a pre-used shielding address or you sent it after the time limit expired, please reach out to us asap with:
i - transaction hash of sending transaction
ii - screenshot of shielding transaction from the app
3 - Failed Transactions
We need to check it case by case. Please provide us:
i - transaction hash of sending transaction
ii - screenshot of the failed deposit from the app
4 - Pending Transactions/ Waiting for too long
The shielding time depends on how fast the transactions for that particular coin are processed on that blockchain and how fast the Incognito chain processes. It also depends on the transaction fees that you set at the beginning. If you think you have waited long enough, please reach out to us with:
i - transaction hash of sending transaction
ii - screenshot of shielding transaction from the app