CX: Bug report - Node return support

Objective: Improve user experience and speed up operation process

Length: 1 month

Key results:

  1. Fix 100% bugs raised by the community
  2. Send return label within 24 hours.

Resource: Peter & Nathaniel


  • Review all pending bugs and get ETA from devs
  • Solve new issues related to the chain/ the app/ Node (virtual/ physical/ pool)
  • Clean up Node inventory

Proposal update:

  1. Fixed 92.85% (26/28) bugs raised by the community.
    Waiting to be fixed next month:
    1.1/ Can’t add image for customized token: Minting Custom Tokens (Image Upload)
    1.2/ Can’t sign-up using the in-app community tab: Using Facebook to log in on the community doesn't work in-app

  2. Send return label within 24 hours: Delivered by @nathaniel.

  3. Additional update: The successful rate for pNode setup in June 2020 is 90.62% (29/32)