My balance are went to 0

[BuyBTC]

Logged in and saw a error code i think it was 506. Everything was 0. Did the update any still no coin just the new look?

[Chucky]

Seems that the official full-node is down right now, sorry about this, once its back up and working i think the issue should disappear, i will keep you posted. And thank you for your patience, i know it can be frustrating.

[BuyBTC]

I dont see the stake option anymore. Also had a significant amount in liquidity pool as well. This is very rattling! Not sure if I am comfortable with this wallet anymore.

[Will_Roll]

Welcome to my frustration. I lost $560 USD in ETH and never got it recover. Hope you are able to recover yours.

[Revolve]

Yeah, that’s completely understandable. Once the full node is back up, you should be able to remove your value. Your assets are on the blockchain, so you can’t lose ownership. The first time this happened, I believe they said they were going to implement a backup node so it doesn’t happen again. I’m not quite sure what happened to that.

I understand everyone’a value is safe, but not being able to move your assets around in a time of need is definitely unacceptable.

[Revolve]

I believe you still never gave @Peter the proper information to recover your funds

@Peter

Upon checking those screenshots, I see that:
1/ The shielding address of 29 May: 0x7521a4A72…236393cE
2/ The shielding address of 27 May: 0x483d205d…34ab2C7914

Try to scroll up and down, or check all the accounts you have (Account 0, pDEX, pDEXWithdraw, etc…) Do you have any other screenshots? It’s status may be “Complete”, “Expired”, etc… but the Shield address must be: 0x5378b7906c83ff6eB43A3e115BFD1417fdBe3880

Keep loosing Cryptos when I send BTC, ETh, Monero

Hi Peter, Here are those two screenshots for the May 27 transactions. Hope this helps. Thank you! Let me know if there’s anything else I can provide. [Screenshot_20200625-094128_Incognito Wallet] [Screenshot_20200625-094148_Incognito Wallet]

[Will_Roll]

My man, I included the info for @Peter attachment and all. I’m still waitimg. 2 months later.

[BuyBTC]

2 months your coins are gone??

[BuyBTC]

@Peter please assist!

[Chucky]

The stake option is now called provide

[rosegarden]

[rosegarden]

These 2457 USDC have disappeared??

What’s going on???

[Revolve]

Edit (Not Mainnet, i'm just trippin) // Tnx Jamie for the correction

Fullnode is down, the way the app checks your balance is not functioning right now. Your balance is still there, the app just isn’t able to check. Hopefully it will be up soon.

[Jamie]

Oops. Not so fast amigo. Mainnet is the chain itself, that one is still running pretty smoothly.

The fullnode, the server the app queries data from seems to be down or at least offline. All information stored in the blockchain is still in there safe and sound.

Sorry for the inconvenience, we will do everything to get things running again asap.

[rosegarden]

Thank you @Jamie and @Revolve

[BuyBTC]

Thanks everyone!

[FFa]

Would there be other wallets who might consider incorporating the incognito blockchain? I think could increase and enhance user confidence.

[Mike_Wagner]

The Incognito app queries lb-fullnode.incognito.org/fullnode.

The blockchain, Incognito explorer, and SDK all query mainnet.incognito.org/fullnode.

As noted, mainnet is fully operational. It is lb-fullnode that is derpy (again). It is possible to create transactions on the blockchain while the app is down using the API via the SDK. (Hint and hint)

[BuyBTC]

Wow relief balance is back!! How do you view ones liquidity pairs?

[Shield]

I would be interested to hear if they are able to recover the lost ETH. Was considering buying and staking prv but things don’t sound to stable there. Thanks.