[SOLVED] Withdrawal didn't end up in external wallet

@khanhj HEY
How is this possible?
I send ETH out network to my coin base wallet, ETH was not send but debited from my account . Where can I find them?
Screenshot_20200319-005649_Incognito Wallet
Screenshot_20200319-005736_Incognito Wallet
@Jamie ? @Peter?

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Hi Nik, please provide the “To address:” & “TxID”. It is hard to type it correctly from your screenshot.

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12RxahVABnAVCGP3LGwCn8jkQxgw7z1x14wztHzn455TTVpi1wBq9YGwkRMQg3J4e657AbAnCvYCJSdA9czBUNuCKwGSRQt55Xwz8WA

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Hi Nik, it looks like you send 0.02158 pETH to another incognito wallet (internal network): 12RxahVABnAVCGP3LGwCn8jkQxgw7z1x14wztHzn455TTVpi1wBq9YGwkRMQg3J4e657AbAnCvYCJSdA9czBUNuCKwGSRQt55Xwz8WA
Where did you get this address? Can you refresh the balance of this wallet please?

I didn’t enter it! :rage:
I send eth out network to my coin base wallet!
There was a runtime error that led to this!

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What is the address of your coin base wallet that you sent to?

Hi @Nik,

Is this issue resolved?
Please ping us on Telegram group for quicker response on troubleshooting this issue.

Hey @Mo_Incognito can you look into this issue too?

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Hi @Nik,

Could you please provide me wallet account which sent Eth? So, we will return your Eth. For now, we have issue withdraw when network is poor. We will fix this issue in future. Sorry for inconvenience.

Let me know if you have any.

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@Mo_Incognito Sorry I forgot to thank you :wink:
Thank you ! For your prompt help! It’s settled!

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