1. What problem are you solving?
Until now, communication with the community has been scattered across various channels: Telegram, Facebook, Zendesk, email, and more. This creates duplicate Q&A, messy bug reports, disorganized and disconnected users, and an endless maze for follow up.
2. What is the solution?
We propose to move customer support and our main community engagement to here on the Discourse this month. We are using this channel as the primary method to communicate with the community. Everything will be tracked in the categories on this site, such as news, tutorials, proposals, bug reports, etc…
TO DO: monitor communication on the site, receive feedback, report and follow up on bugs, and promote new features. Create a funnel to move engaged users here from other platforms.
3. Who are you?
I am @Peter, a core team member at Incognito. I want to further develop the product, which is improving every day.
@Jamie is a fellow techie, who can provide impeccable support and has a solution for everything.
4. Why do you care?
Community is the most valuable asset for us. “There is no power for change greater than a community discovering what it cares about.” – Margaret J.
5. What’s your plan? What’s your schedule?
Here are my specific objectives and key results for the plan:
- Fix 100% bugs raised by the community.
- The first reply time is under 12 hours.
6. What’s your budget?
|Growth team member #1||1000 PRV||1||1000 PRV|
|Growth team member #2||1000 PRV||1||1000 PRV|
|TOTAL (x 6 months)||12,000 PRV|